SHIPPING & RETURN POLICY
Once you submit your order, it will be processed and shipped within 1 business day (Monday to Friday).
PLEASE NOTE: Holidays or sales can delay processing. We will make sure to post clearly on our site for any expected delays.
Once your order is processed and ready for shipment, you will receive a confirmation email including your tracking information.
Delivery dates requested or provided is an estimate only. We are not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
SHIPPING RATES & TIMES
Shipping Rates for USPS First Class Mail, USPS Priority or USPS Priority Express are determined by order weight and shipping destination. These charges are automatically calculated at checkout once your Shipping Address is entered.
Most USPS First Class Packages and USPS Priority packages arrive within 1 to 3 business days after processing*, depending on location. USPS Priority Express guarantees overnight delivery to most U.S. Addresses; however, may deliver within 1 to 2 days.
*PLEASE NOTE: This DOES NOT include our regular processing times. Tracking information will be emailed as soon as order is prepared for shipment. Please allow 24 to 48 hours for tracking information to update.
If a package gets lost in transit, we will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet is lost, we ask that you first contact your local Post Office and request to confirm delivery with the driver. In some cases, drivers may mark as delivered; however, your package will arrive the next business day.
In the event that your package is still lost after contacting USPS. Please contact us and we will do our best to help rectify the situation and/or file any necessary claims with the shipping carrier.
PACKAGE SENT TO WRONG ADDRESS
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay delivery.
DOMESTIC & CANADA
We ship all Domestic packages via United States Postal Service, which provides nationwide service, including Alaska and Hawaii. Packages are delivered Monday through Saturday. Most Priority Mail packages arrive within 1 to 3 business days. Delivery times are non-guaranteed. The vast majority of packages shipped via USPS arrive within the estimated timeframe, but lengthy delays are possible, especially for orders to Alaska and Hawaii. We provide tracking information for all orders, please contact us if you experience any issues or did not receive the automated email.
For our Canada & International customers, we now offer two types of shipping options: First Class Mail International and USPS Priority Mail International. First Class Mail International packages are the less expensive option; however, do not offer tracking information or insurance. First Class Packages generally arrive within 6 to 20 business days, keeping in mind that USPS does not guarantee delivery dates or times. USPS Priority Mail International offers tracking on all packages with an estimated arrival within 6 to 10 business days.
We are currently working on setting up international shipping locations. If you would like to see if we are able to ship to your country, please email us at firstname.lastname@example.org.
Customs & Country Regulations
Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don’t ship prohibited products, it is up to you to double check your country’s import policies before ordering. NX Empire will not be held liable for orders that are seized by your local customs and are unable to be refunded.
Duties & Taxes
We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.
If your order arrives damaged or appears tampered with, please contact us immediately and send clear photos of the damage. We will replace your purchase right away and issue a return label for you to send us back your original order so we can process a claim with the shipping carrier.
If the product has not been opened, we are able to accept returns within 14 days of when the order was delivered. Please contact us as soon as possible so we can issue a return label. Please note: Refunds will be issued minus the original shipping cost as well as return shipping cost.
Unfortunately, once a product has been opened and/or used, we are unable to accept returns for safety and health reasons.